The request for return is within 30 days from the date of purchase or collectionĪll returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund.We will happily provide a refund or store credit for products purchased online, subject to the following conditions: The request for return or exchange is within 30 days from the date of purchase or collectionĪll returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving an in-store refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.Īny returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange.Proof of Purchase accompanies the returned product.The products being returned are in sealed, unused and re-sellable condition.We will happily provide an exchange, refund or store credit for products purchased in-store, subject to the following conditions: Please see below for further details.Īll orders are subject to our Terms of Sale as specified in our Terms of Service.ģ0 DAYS from date of delivery or collection. Please remember it can take some time for your bank or credit card company to process and post the refund too.We offer return or exchange for most full-price and sale products. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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